Privacy policy

Privacy Policy

Last updated: February 5, 2026

This Privacy Policy describes how Roux Supply Co. (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from rouxsupply.co (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or for other operational reasons. We will post the updated policy on the Site and revise the “Last updated” date accordingly.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and how we use it depends on how you interact with our Site.

In addition to the uses described below, we may use personal information to communicate with you, comply with legal obligations, enforce applicable terms, and protect our business and users.

What Personal Information We Collect

Information You Provide Directly

When you use our Services, you may provide us with certain personal information, including:

  • Contact details such as your name and email address

  • Order information such as billing details and purchase history

  • Account information such as login details (if applicable)

  • Customer support communications

We sell digital products only. No physical shipping information is required.

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and usage, including:

  • IP address

  • Browser and device information

  • Pages viewed and interactions with the Site

This information is collected using cookies and similar technologies.

Information from Third Parties

We may receive information about you from third parties, including:

  • Shopify, which hosts our store and processes data on our behalf

  • Payment processors such as PayPal or Shopify Payments

  • Marketing and analytics partners

  • Advertising platforms such as Meta (Facebook/Instagram), Pinterest, and Google

Any information we receive from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services

To process purchases, deliver digital products, manage accounts, and provide customer support.

Marketing and Email Communications

If you choose to join our email list, we may use your email address to send updates, promotions, and product announcements. Email communications are managed using Shopify Email.

You can unsubscribe at any time by using the unsubscribe link included in our emails.

Advertising and Analytics

We may use your information to:

  • Show relevant advertisements on Meta, Pinterest, and Google

  • Measure the effectiveness of our marketing campaigns

  • Better understand how customers interact with our Site

This may include the use of cookies, pixels, and similar technologies.

Security and Fraud Prevention

To protect our Services, prevent fraud, and maintain a safe shopping experience.

Legal and Compliance Purposes

To comply with applicable laws, respond to lawful requests, and enforce our terms and policies.

Cookies

We use cookies and similar technologies to operate and improve our Site, remember preferences, run analytics, and support advertising efforts.

You can control or disable cookies through your browser settings. For more information about cookies used by Shopify-powered stores, please see Shopify’s Cookie Policy.

How We Disclose Personal Information

We may share your personal information with third parties in the following circumstances:

  • With service providers who help operate our business (e.g. payment processing, email delivery, analytics, advertising)

  • With advertising and marketing partners

  • When required by law or legal process

  • In connection with a business transaction such as a merger or sale

We do not sell your personal information.

Third Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of these third parties, and we encourage you to review their privacy policies before providing any information.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention of Information

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

  • The right to access your personal information

  • The right to request correction or deletion

  • The right to object to or restrict certain processing

  • The right to opt out of targeted advertising

You may exercise these rights by contacting us using the details below.

International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside your own, including the United States. Where required, we rely on recognized legal mechanisms to protect international data transfers.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us at:

rachael@rouxsupply.co
or via the contact form on our website.

For the purposes of applicable data protection laws, Roux Supply Co. is the data controller of your personal information.